Shipping & Delivery Policy

Last updated: October 19, 2026

At Sundays at Margaret's, our digital cookbooks arrive by email, usually within minutes, with no shipping costs. Where we offer printed hardcover editions, they are printed to order and shipped to your door. Your order confirmation always shows exactly what you bought. This policy forms part of our Terms of Service.

Part A — Digital cookbooks

1. How digital delivery works

Digital cookbooks are PDF files. No physical book is sent for a digital purchase, and there are no shipping costs, customs fees or delivery charges.

1. You complete your order and your payment is confirmed.
2. You receive an order confirmation email at the email address you entered at checkout.
3. You receive your download email with a link to your book, usually within a few minutes. Where available, a download button is also shown on your order confirmation page.
4. Tap or click the link to download your PDF. Books that include a web edition contain a link and QR code inside the PDF that take you to the online version.

Digital delivery works automatically 24 hours a day, 7 days a week, including weekends and holidays.

2. Digital delivery times

Situation	Expected delivery
Standard order	Within a few minutes of payment confirmation
Payment needs extra verification by your bank or our payment provider	As soon as the payment is approved
Order selected for a manual security check	Within 1 business day; we email you if we need anything

If your digital book has not arrived within 24 hours, please contact us and we will send it to you personally.

3. Didn't receive your book?

• Check your spam, junk or promotions folder. Download emails sometimes land there. Search your inbox for "Sundays at Margaret's".
• Check the email address in your order confirmation. A small typing mistake is the most common cause.
• Still nothing? Email us at margaret@sundaysatmargarets.com with your order number and we will re-send your book, usually within 1 business day.

4. Download links

For security, download links may be limited in time or in the number of downloads. If your link has expired or stopped working, just email us and we will send you a new one free of charge.

Lost your copy? If you get a new phone or your computer breaks, email us and we will re-send any digital book you bought from us, free of charge, for as long as we sell that title. We recommend keeping a backup copy, for example in your email, cloud storage or on a computer.

5. Opening and using your digital book

Our digital cookbooks can be opened on almost any phone, tablet or computer:

• iPhone and iPad: open the PDF and choose to save it to the Books app or the Files app.
• Android phones and tablets: open the PDF and save it to Files or Google Drive.
• Windows and Mac computers: the file opens in your web browser or in the free Adobe Acrobat Reader.

Our books are designed to be easy to read on a phone, tablet and computer. They are PDF files, not Kindle or EPUB e-books, so the layout may look different on e-readers. A Wi-Fi connection is recommended for downloading, because files with many photos can be large. You can print pages for personal use in your own kitchen.

6. Web editions

Some books include a free online web edition on our website. You need an internet connection to view it. Web editions are for the personal use of the buyer, so please do not share the link or QR code. More information is in Section 11 of our Terms of Service.

Part B — Printed books

7. Made to order

Our printed books are printed to order: each copy is printed for you after you place your order. Wherever possible, we print through printing partners in or near your own region, which keeps delivery faster and avoids most customs delays. Your book may therefore arrive in packaging from one of our printing partners.

8. Processing and delivery times

The estimated printing time and delivery time for your country are shown on the product page and at checkout before you pay.

• We ship your book within the time stated. If no time is stated, we ship within 30 days of your order.
• If we cannot ship within that time, we tell you as soon as possible, give you a new estimated date, and you can choose to cancel for a full refund.
• Delivery times after shipping are estimates from the carrier and can vary because of weather, holidays or carrier delays.

Business days are Monday to Friday, excluding public holidays.

9. Shipping costs

Any shipping cost is shown at checkout before you pay. If we offer free shipping, this is clearly shown on our website and at checkout. There are no hidden handling fees.

10. Where we ship

Printed books ship to the countries available at checkout. Please make sure you can receive parcels at the address you provide.

11. Customs, duties and taxes

We aim to print and ship your book within your own region, so in most cases no customs border is crossed. If an order does cross a border, import duties or taxes may apply. Where possible, these are calculated and collected at checkout so there is nothing to pay on delivery. If any amount may be payable on delivery, we tell you at checkout before you order.

12. Shipping confirmation and tracking

As soon as your book has been printed and handed to the carrier, you receive a shipping confirmation email with tracking details where available. Please allow up to 48 hours for tracking to become active. If tracking does not update for several business days, email us with your order number and we will look into it.

13. Your shipping address

Please check your shipping address carefully at checkout, because production can start shortly after you order. If you notice a mistake, email us straight away; if your book has not been shipped yet, we will correct it. Once shipped, we cannot redirect a parcel. If a parcel is returned to us because the address you entered was incorrect or incomplete, we will contact you to arrange reshipment; we may ask you to cover the cost of reshipping.

14. Delayed parcels

If your book is taking longer than expected, check your tracking link first and allow a few extra business days around holidays. Then email us with your order number and we will chase it with the carrier for you.

15. Lost parcels

If your parcel has not arrived within a reasonable time after the estimated delivery date, or tracking has clearly stopped, email us. We investigate with the carrier, and if the parcel is lost, we send a replacement or refund you in full, at no cost to you. The risk of loss or damage stays with us until the book is delivered to you.

16. Marked as delivered but not received

• Check around your property, mailbox, porch and any safe places where parcels are left.
• Ask household members or neighbors whether they accepted it.
• Allow 24 hours, because carriers sometimes mark parcels as delivered slightly early.
• Still missing? Email us and we will help you with the next steps, including a claim with the carrier.

17. Damaged deliveries

If your book arrives damaged, email us within 30 days of delivery with your order number and a photo. We send a replacement or a full refund, and you do not need to return the damaged copy. See our Refund Policy.

18. Orders with several books

If you order several printed books, they may be printed at different facilities and arrive in separate parcels, each with its own tracking. There is never an extra charge for split shipments. If part of your order has not arrived a few business days after the rest, email us.

19. Orders with both digital and printed books

Your digital books arrive by email straight away. Your printed books follow by mail, as described in Part B.

Part C — All orders

20. Events outside our control

Deliveries can occasionally be affected by events outside our reasonable control, such as severe weather, carrier or postal disruptions, email outages or printing-facility outages. We will keep you informed and do what we reasonably can. This never reduces our commitment to replace or refund lost or damaged deliveries.

21. Problems and returns

If a digital file is faulty or a printed book is damaged, faulty or not what you ordered, or you want to return a printed book, our Refund Policy explains what to do. Please contact us before sending anything back, because the return address differs per order.

22. Changes to this policy

We may update this policy from time to time. The version in effect when you placed your order applies to that order.

23. Contact us

• Store: Sundays at Margaret's
• Operated by: Moneza LLC
• Business address: 1501 South Greeley Hwy, Ste C, Cheyenne, WY 82007, United States
• Email: margaret@sundaysatmargarets.com
• Instagram: @sundaysatmargarets
• Response time: we answer every email personally, usually within 1–2 business days (Monday to Friday)